RETURNS & EXCHANGES
Quality and customer satisfaction is our top priority. If you are unhappy with your purchase, arrives defective, or needs adjusting, please contact us within 7 days upon receiving to discuss options. After 7 days the customer is eligible for store credit.
Refunds, Returns, & Replacements
- Only unopened and unused items can be returned within 7 days upon receiving product. Consumer is responsible to pay return shipping. Used items are not eligible for return.
- If a product arrives defective, customer will be issued a refund on purchase, or can request repair or adjustment. There is no refund on original shipping charges unless the product was sent out in error.
- Customer also has the option to drop off the product to avoid shipping charges.
- Returns made after 7 days will be eligible for exchange or store credit only.
Repairs & Adjustments
Depending on the product purchased, certain items can be repaired or adjusted. You must contact us within 7 days of receiving item to discuss options. Items must be returned for repair or adjustment within 14 days and customer is responsible for return shipping. Customer will also have the option of dropping off the item to avoid shipping charges. Repairs and adjustments needed after 14 days of receiving item will be treated as a custom order.
Exchanges can be made on products of equal or lesser value from the same product line and brand. For products valued over the exchange, customer is responsible for the difference. Customer is responsible for shipping charges.